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  1. Lendy Help Centre
  2. Investor FAQs
  3. Account management

Account management

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  • How do I withdraw funds from my account?
  • "Certified Documents" for KYC and AML purposes
  • Do the interest rates take into account monthly compounding?
  • Is there a schedule for processing cash deposits?
  • What do ‘Legal Charge’ and ‘Debenture’ mean?
  • How can I add new bank account details to my account?
  • How do I change my registered email address?
  • As a Lender, what happens when a loan I am invested in converts from a PBL to a DFL?
  • I’m a lender. How can I contact Lendy if I need to make a complaint?
  • Where is my money held when I transfer funds?
  • How can I track my lending?
  • What does Lendy do with my personal information?
  • How do I reset my password?
  • Is the interest that I earn net of tax?
  • What credit checks did you make on borrowers?
  • How do I contact Lendy?
  • What was pre-funding?
  • How do you keep lenders updated?
  • What do the Interest Status abbreviations IOA and IA stand for?
  • What does the term 'Drawndown' mean?
  • How can I find a breakdown of my lending on my account?
  • How can I cancel the sale of my loan part?
  • How do I protect myself against scammers?
  • Why am I not receiving Lendy’s emails?
  • How much accrued interest have I received/due on loans that are in term and out of term?
  • What does the tab 'Claims Underway' mean?
  • Can I authorise someone to operate my Lendy account on my behalf?
  • Where can I find updates on the Lendy Limited administration and loan recoveries process?
Lendy Ltd Help Centre

Lendy Ltd ("Lendy") is a company registered in England and Wales under number 8244913 with its registered office and principal place of business at Brankesmere House, Queens Crescent, Southsea, Portsmouth, PO5 3HT. Lendy Ltd is authorised and regulated by the Financial Conduct Authority (FCA), number 654326, and is registered with the Information Commissioner's Office (ICO), number Z3404040.

All loans made through Lendy's platform are secured on UK property; however, your capital is at risk should a borrower default. Funds lent through a peer-to-peer website are not covered by the Financial Services Compensation Scheme (FSCS). Whilst no Lendy investor has been subject to any loss of capital, past performance is not a guarantee of future performance. Please obtain independent advice if you are in any doubt as to whether this platform is suitable for you or if you require tax advice. Please review our Please review our full risk assessment here.