We aim to provide you with the highest standards of service, but understand that sometimes things can go wrong.
If you are not satisfied with any part of our service then we want to know about it. We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.
Where our service does not meet your expectations, please email us on firstname.lastname@example.org in the first instance.
For more information regarding our Complaint Handling Policy please see here.